Best Impressions in Hospitality
By Angie Michael (AICI, CIP)
A Complete guide to
professional image and uniform selection for the hospitality industry. Discover how to project your best professional image in hospitality.
Here's the first professional image
book written explicitly for the hospitality industry. Designed for employees at
all levels in this industry, from managers to team members, as well as for individuals interested in entering this exciting
industry, the book outlines important guidelines for projecting the best professional
image in hospitality: appearance, grooming, clothing, uniforms, body language, verbal
communication, customer relations, and business etiquette.
A complete guide to professional image, this book offers internationally accepted
guidelines for business dress, guidelines on how to wear uniforms with class, the ins and
outs of body language, customer service, entertaining clients, and much more. Filled
with examples of do's and don'ts and self-appraisal tests as well as fully illustrated
with more than 100 instructive photos and figures. If you read only one book on the
hospitality industry, make sure...
What people have to say...
"An extremely
effective hotel training resource.
Filled with good examples of do's and don'ts."
- Dr. John Procopio, Vice President, Human Resources, North
American Division, ITT Sheraton.
"The ideas and
suggestions are right on target. It
is full of great ideas to help us improve the guest experience at our hotels."
- Gene Rupnik, President, 1995, American Hotel and Motel
Association.
"A
useful guide to all hospitality employees. Professional appearance and business image are so important in today's competitive
world."
- Betty McDermott, Divisional Human Resources Director,
Hyatt Hotels and Resorts.
"This book fills a big gap in hospitality industry
literature. There is nothing like it!"
- James C. Miles, Executive Vice President, Hershey Hotels
and Resorts.
This book is available for purchase from:
www.amazon.com
|
