A unique seminar that combines customer relations and appearance. It is tailored to
uniformed employees with direct /or indirect guest contact. Includes the critical role
that each employee plays in the organization in building effective relationships
with the guests. This seminar focuses on what you SAY: the magic words in customer
satisfaction, what you DO: the key actions to serve and delight guests, and how you LOOK:
the impact of impeccable grooming in making good, lasting impressions.
"The feedback from our line employees who
participated in the seminar has been very positive and their managers can see and hear the
results. . .. "
- Hyatt Regency Crystal City, Virginia
Proud members of AICI