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Best Impressions in Hospitality

By Angie Michael (AICI, CIP)
 

A Complete guide to professional image and uniform selection for the hospitality industry. Discover how to project your best professional image in hospitality.image consultant book - best impressions in hospitality

Here's the first professional image book written explicitly for the hospitality industry. Designed for employees at all levels in this industry, from managers to team members, as well as for individuals interested in entering this exciting industry, the book outlines important guidelines for projecting the best professional image in hospitality: appearance, grooming, clothing, uniforms, body language, verbal communication, customer relations, and business etiquette.

A complete guide to professional image, this book offers internationally accepted guidelines for business dress, guidelines on how to wear uniforms with class, the ins and outs of body language, customer service, entertaining clients, and much more. Filled with examples of do's and don'ts and self-appraisal tests as well as fully illustrated with more than 100 instructive photos and figures. If you read only one book on the hospitality industry, make sure...

What people have to say...

"An extremely effective hotel training resource. Filled with good examples of do's and don'ts."
- Dr. John Procopio, Vice President, Human Resources, North American Division, ITT Sheraton.

"The ideas and suggestions are right on target. It is full of great ideas to help us improve the guest experience at our hotels."
- Gene Rupnik, President, 1995, American Hotel and Motel Association.

"A useful guide to all hospitality employees. Professional appearance and business image are so important in today's competitive world."
- Betty McDermott, Divisional Human Resources Director, Hyatt Hotels and Resorts.

"This book fills a big gap  in hospitality industry literature. There is nothing like it!"
- James C. Miles, Executive Vice President, Hershey Hotels and Resorts.

This book is available for purchase from:   www.amazon.com

 

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